Refund & Returns Policy

Effective Date: 19 May 2025
Website: www.bluelightglasseskids.com
Business Name: Blue Light Glasses Kids
Business Address: Egypt, Dakhlia
Customer Support Email: [email protected]

At Blue Light Glasses Kids, we want every customer to feel confident and satisfied with their purchase. If you’re not completely happy with your order, we’ll do our best to make it right.

1. Return Eligibility

You can request a return under the following conditions:

  • You contact us within 30 days of receiving your order.
  • The product is unused, in original condition, and in its original packaging.
  • The return is accompanied by a proof of purchase (order number or receipt).

Returns are not accepted for:

  • Products damaged due to misuse, mishandling, or modification.
  • Items marked as final sale or non-returnable at time of purchase.

2. Damaged or Incorrect Items

If your product is defective, damaged during shipping, or you received the wrong item:

  • Please contact us within 7 days of receiving your order.
  • Include your order number, a brief description, and photos of the issue.
  • We will offer a free replacement or full refund, and in most cases, no return will be necessary.

3. How to Initiate a Return

To begin a return process:

  1. Email us at [email protected] with:
    • Your full name
    • Order number
    • Reason for return
    • Photo(s), if applicable
  2. We will respond within 2 business days with return instructions, including a return shipping address if applicable.
  3. Ship the item back using a trackable shipping method if required.

4. Return Shipping Costs

  • If the item is defective, incorrect, or damaged:
    ✅ We cover all return shipping costs.
  • If the return is for personal reasons (e.g., change of mind):
    ❌ You are responsible for return shipping costs.

We recommend keeping your shipping receipt and tracking number for your records.

5. Refund Processing

Once we receive and inspect your returned item (if required):

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • You will be notified by email when your refund has been processed.

Please note: It may take additional time for the refund to reflect on your bank or credit card statement depending on your provider.

6. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different product, please follow the return process and place a new order separately.

7. Contact Us

If you have any questions about our Returns & Refunds Policy, or need help with an order, please contact our support team:

📧 Email: [email protected]

We aim to respond within 24–48 hours (business days).

Thank you for shopping with Blue Light Glasses Kids.
Your satisfaction and your child’s comfort are our top priorities.